Shipping & Return Policy

Thank you for choosing bestbathshowroom.com! It is our goal to deliver to you the industry’s best safe bathing solutions at the best price available. To ensure lease review our shipping and return policy.

Order Processing

Most orders placed before Noon Mountain Time, Monday–Friday will be processed and confirmed the same day. Orders placed after Noon Mountain Time Monday–Friday, may not be processed and confirmed until the following business day.  Orders placed after Noon Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days, and we observe all federal holidays. Orders placed on Saturday or Sunday will be processed and confirmed on Monday.

Idaho residents will be charged applicable local state sales tax.

Lead Times

All Best Bath shower and tub units are made to order. Below are the following lead times for various Best Bath shower models or categories:

BEST BATH UNIT BUSINESS DAYS
Package 1: 5LDS6030B17T 1
Package 2 1
Package 3 1
Package 8: 5LRS6034B75B 1
Package 1: 5LDS6033B17T 7
Package 4: All Dimensions 7
Package 5: All Dimensions 7
Package 6: All Dimensions 7
Package 7 7
Package 8: 5LRS6032B75B 7
Package 9 7
Package 10 7
All Barrier Free Units 7
All Remodeler Units 7
All Walk-In Tub Units 7

With the exception of the Package Units, custom coloring is available for your shower or tub unit. Below are the standard lead times for custom coloring–including accent tiles–on these units:

COLOR OPTION BUSINESS DAYS
Standard White 7
Off White (Biscuit, Bone, Almond or Linen) 7
Custom Color (RAL Color) 10 – 15
Solid Surface (Granite) – In Stock Colors 9
Solid Surface (Granite) – Out of Stock Colors 15
Accent Tiles (All Colors) 7 + 1 day per color

If you need your order in a rush, please contact us for expedited manufacturing options.  Below are the following expedited lead times for Barrier-Free, Remodeler, and Walk-In Tub models:

COLOR OPTION BUSINESS DAYS
Standard White 3
Off White (Biscuit, Bone, Almond or Linen) 3
Custom Color (RAL Color) 10 – 15 (can’t rush)
Solid Surface (Granite) – In Stock Colors 4 – 5
Solid Surface (Granite) – Out of Stock Colors 15 (can’t rush)
Accent Tiles (All Colors) 3 + 1 day per color

All Shower Package Units can be expedited in 3 business days. Once your bath or shower unit is manufactured, we will ship your order out, so please confirm that your delivery address and contact information are correct. Should the expected manufacturing time deviate from the tables above, we will do our best to notify you of any changes.

Shipping Address Limitations

While we strive to provide you with the most comprehensive shipping information upon placing your order, please note that we do have some restrictions:

1.)    Delivery Addresses Outside the contiguous 48 United States – Our online shopping cart is not designed to calculate these shipments, so please contact us directly for accurate pricing and lead times.

2.)    Apartments, condominiums or other physical locations with shipping limitations – Because these addresses might require special delivery considerations, we must first confirm delivery logistics with the designated freight carrier before processing your order.

3.)    PO Boxes – Physical addresses are required to process all orders, including small-parcel accessories shipments.

Delivery Procedures

Accessible Bathrooms is not responsible for any freight-damaged items. Once your order is shipped, it is best to refer to the specific freight carrier’s terms and services regarding damaged shipments. BEST BATH UNITS ARE SECURELY PACKED TO MINIMIZE FREIGHT DAMAGE, BUT IT STILL IS VERY IMPORTANT TO FULLY INSPECT YOUR ORDER FOR ANY DAMAGE BEFORE SIGNING YOUR DELIVERY RECEIPT. IF THE BOX OR BEST BATH UNIT APPEARS DAMAGED UPON ARRIVAL, YOU HAVE THE RIGHT TO REFUSE DELIVERY OF YOUR SHIPMENT, AND WE RECOMMEND YOU DO SO IN SUCH A CASE; MAKE SURE TO NOTE THE DAMAGE ON THE BILL OF LADING AND HAND IT BACK TO THE DRIVER. Accessible Bathrooms will assist and cooperate with you during the claim process, but it is ultimately your responsibility to file the claim, submit the proper requirements or documents for the claim, and follow the claim through to its resolution.

Warranty

Shipping damages are not covered by the Best Bath Systems warranty. If shipping damage occurs, you will have to file a claim with the shipping company. Best Bath products are covered under factory warranties; You can find the specific warranty depending on your unit by clicking on our Warranty page.

Refunds or Returns

For shower or tub units, once you have confirmed your order via payment in full, all sales are final. Your order is custom-made and therefore is non-refundable, so it is very important to confirm that you have ordered the correct unit. We do not accept returns or exchanges.

Safety Bars, Shower Seats, Shower Rods and Curtains may be returned or exchanged within 30 days of your invoice date, but a 25% restocking fee will be applied and return shipping on the incorrect item must be paid. Once we have received and inspected the returned item, a refund will be issued. Any refund made will be minus shipping and handling costs, which are non-refundable.

Should you have any further questions regarding this Shipping and Returns policy, or any other policies of Accessible Bathrooms herein, you can contact us at:

Accessible Bathrooms

PO Box 9733

Boise, ID 83707

888-624-2468



Revised May 8, 2011

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